Delivery

Where we deliver

We deliver to addresses in the United Kingdom only. We do not currently deliver outside the UK. There are no postcode exclusions. If you have a UK delivery address, we can deliver to it.

What delivery costs

UK orders are charged at a single flat delivery rate, and orders at or above our free-delivery threshold are delivered free.

The current delivery charge and the free-delivery threshold are shown in the delivery details on this page, and again in your basket and at checkout before you pay. The threshold is worked out on the products in your basket, before delivery is added.

When we dispatch

We dispatch Monday to Saturday, and we aim to dispatch your order within one working day of payment.

By working day we mean Monday to Saturday, excluding UK bank holidays.

How long delivery takes

Once your order has been dispatched, delivery normally takes 2 to 4 working days.

This is an estimate based on our normal experience. It is not a guaranteed arrival date, and we cannot guarantee delivery on any particular day. Delivery can be affected by things outside our control, such as weather, bank holidays and carrier delays.

Who delivers your order

We normally send orders with Royal Mail. Where necessary we may use another suitable courier instead, for example because of the size or weight of an order, or if a service is not available.

Tracking

When we dispatch your order we email you a tracking or delivery reference so you can follow your parcel with the carrier.

If the delivery address is wrong or incomplete

Please check your delivery address carefully before you pay, because we send parcels to the address you give us.

If a parcel comes back to us because the address was incorrect or incomplete, we will contact you. We will not charge you again for the goods, but a further delivery charge may apply before we send the parcel out again.

If your parcel is lost or damaged

Please email us with your order number and, where relevant, photographs of the packaging and the goods. Photographs help us deal with the carrier quickly.

We will look into what has happened and put it right. Depending on the circumstances that may mean a replacement, a refund, or another solution we agree with you.

None of this affects your legal rights. See our Returns page for how refunds and faulty goods are handled.